Terms & Conditions

Introduction

Welcome to FURGO ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our pet care services, website, and mobile applications. By accessing or using FURGO's services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you may not access our services. These Terms apply to all visitors, users, and others who access or use our services in Mauritius.

By using FURGO's services, you represent that:

• You are at least 18 years of age or have parental/guardian consent
• You have the legal authority to enter into this agreement
• You will comply with all applicable local, state, and national laws
• You will provide accurate and truthful information about yourself and your pets
• You understand the risks involved in pet care services

These Terms constitute a legally binding agreement between you and FURGO. We reserve the right to modify these Terms at any time, and changes will be effective immediately upon posting.

Services Overview

Core Services

• Pet transportation and pick-up/drop-off services
• Professional grooming services
• Pet boarding and daycare
• Veterinary appointment coordination
• Emergency pet care and transport
• Pet training and behavioral services
• Pet walking and exercise services

Service Areas

FURGO operates throughout Mauritius, with primary service areas including Port Louis, Curepipe, Quatre Bornes, Rose Hill, Beau Bassin, and surrounding regions.

Service Limitations

• Services are subject to availability and scheduling
• Some services may require advance booking
• Weather conditions may affect certain services
• We reserve the right to refuse service for aggressive or dangerous animals

Pet Information

You must provide:

• Accurate and up-to-date information about your pet's health, behavior, and needs
• Current vaccination records and medical history
• Emergency contact information
• Special instructions or requirements for your pet's care
• Immediate notification of any changes in your pet's condition

Health Requirements

• Pets must be up-to-date on vaccinations as required by law
• Pets must be free from contagious diseases
• You must disclose any behavioral issues or aggression
• Pets requiring medication must have clear instructions provided

Payment Obligations

You agree to pay all fees associated with services rendered, including any additional charges for extended care, emergency services, or property damage caused by your pet.

Booking & Cancellation Policy

Booking Process

• All bookings must be made through our website, app, or phone
• Bookings are confirmed upon receipt of payment or deposit
• Emergency services may be booked with immediate availability
• Recurring services require advance scheduling

Cancellation Policy

No-Show Policy

Failure to be available for scheduled pick-up or drop-off without prior notice will result in full charges and may affect future booking priority.

Payment Terms

Accepted Payment Methods

• Credit and debit cards (Visa, Mastercard)
• Mobile payment systems
• Cash payments (for certain services)
• MCB Juice and other local payment methods

Payment Schedule

• One-time services: Payment due upon booking or completion
• Recurring services: Monthly billing or pay-per-service
• Emergency services: Payment due immediately upon completion
• Premium memberships: Annual or monthly subscription

Late Payment

Overdue accounts may be subject to late fees and suspension of services. We reserve the right to pursue collection for unpaid balances.

Our Insurance Coverage

• Professional liability insurance for all services
• Vehicle insurance for transportation services
• General liability coverage for facilities and operations
• Property damage coverage (subject to policy limits)

Limitation of Liability

Pet Owner Liability

Pet owners are responsible for any damage, injury, or illness caused by their pets to other animals, people, or property during service provision.

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data Usage

• Personal and pet information is used solely for service provision
• We do not sell or share data with third parties without consent
• Photos and videos may be used for documentation and quality assurance
• Marketing communications require explicit opt-in consent

For complete details on data handling, please review our Privacy Policy.