Privacy Policy

Introduction

FURGO ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet care services, website, and mobile applications.

By using FURGO's services, you consent to the practices described in this Privacy Policy. This policy complies with the Data Protection Act of Mauritius and international best practices for data protection.

Personal Information

• Name, email address, phone number, and physical address
• Account credentials and profile information
• Payment information and billing details
• Emergency contact information
• Communication preferences

Pet Information

• Pet names, breeds, ages, and physical characteristics
• Medical history and health records
• Behavioral notes and special requirements
• Vaccination records and veterinary information
• Photos and videos of your pets

Service Information

• Service bookings and appointment history
• Location data for pick-up and drop-off services
• Service preferences and special requests
• Feedback and review information

Technical Information

• IP address and device information
• Browser type and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies

How We Use Your Information

Service Delivery

• Providing pet care services including transport, grooming, boarding, and emergency care
• Scheduling and managing appointments
• Coordinating with veterinary partners and service providers
• Processing payments and managing billing

Communication

• Sending service confirmations and updates
• Providing customer support and responding to inquiries
• Sharing important safety and health information
• Sending promotional materials (with your consent)

Improvement and Analytics

• Analyzing service usage to improve our offerings
• Developing new features and services
• Ensuring quality control and safety standards
• Conducting research and analytics

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We only share your information in the following circumstances:

Service Partners

• Veterinary clinics and medical professionals for health-related services
• Trusted grooming and boarding partners
• Payment processors for secure transaction handling
• Emergency services when required for pet safety

Legal Requirements

• When required by law or legal process
• To protect the rights and safety of FURGO, our users, or others
• In connection with legal proceedings or investigations
• To comply with regulatory requirements

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, with the same privacy protections.

We implement industry-standard security measures to protect your personal information:

Your Rights

You have the following rights regarding your personal information:

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and mobile applications:

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

Children's Privacy

FURGO's services are intended for adults (18 years and older). We do not knowingly collect personal information from children under 18 without parental consent.

If you believe we have inadvertently collected information from a child under 18, please contact us immediately, and we will take steps to delete such information.